Core Responsibilities:
Prioritise and process customer orders in a timely and accurate manner, driving high order fill rates and greatest customer satisfaction
Follow-up order and delivery related inquiries within agreed response times
Work closely with 3PL to ensure customer delivery requirements are met
Analyze internal stakeholder’s and external customer’s needs to improve on order management processes where necessary
Implement Listing & Catalogue or Assortment planning in SAP
This role would be required to: Maintain Customer master data, Price Master data, Lead times, Carry Assortment planning
Strong collaboration with Sales & Marketing team, Demand Planning Manager, Distribution Manager, Customer Logistics Manager, 3PL Logistics and retail accounts to ensure customer compliance.
You will need to possess:
Minimum 3-5 years of experience of Order Book Management, Customer Service, or third-party logistics in a consumer products company
Role model great team behavior and take ownership of shared tasks within the Market Operations team
Strong analytical, logical thinking, data management, and problem-solving skills, as well as standalone/independent working capability
Track record of strong communication and interpersonal skills, highly collaborative with internal and external stakeholders
Well versed with SAP (MM & S&D Module).
Strong Excel & Access skills and ability to learn new tools. Working knowledge of KNIME will be an added advantage. Must be hands-on for carrying Inventory and other predictive analysis.
Understand the concept of Stock Turn, Stock Cover, Order fill rate
Proficiency in Microsoft Office tools
Ability to work in an international environment with constant interactions with stakeholders/teams with different cultural and geographical background
Appreciates and values collaboration and mutual feedback in ways of working
Able to communicate well in writing as well as verbally
Join the global LEGO® family
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”
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