Job Position:
Engineer – Implementation
Qualification: Graduate / Post Gradute
Experience: Freshers / 0-3 Years
Functional Area: IT-Software : Application development / testing/ maintenance
Employment Type: Full-Time
Job Location: Hyderabad
Requirements
Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner (Language – English).
User Training experience preferred.
Analytical Thinking and Troubleshooting.
US Healthcare knowledge / experience preferred.
HL7 knowledge / experience preferred.
Good working knowledge in MS Office applications.
0 to 3 years of relevant work experience.
Basic/Intermediate knowledge of MS SQL Server – Ability to query database using SQL (2008 & above).
Customer Service experience required.
Past experience with Clinical Application implementation activities preferred.
System Manual / Automated testing experience preferred.
Responsibilities
Keep management updated: Monitor project activities and relay vital information in the form of timely and accurate reports to all project stakeholders
Impact the bottom line: Constantly learn, enhance skills and identify opportunities for process improvement leveraging a deep understanding of assigned work; provide feedback and inputs to SMEs, Leads & Managers on identified areas of improvement, opportunities for automation
Define Sutherland’s reputation: Deliver high quality interface upgrades with focus on customer centricity backed by strong technical skills and complete documentation
Strengthen relationships: Establish and maintain communication with all stakeholders including Client, their customers, team members and leaders; understand needs, resolve issues, and meet expectations
Take the lead: Review release notes and help customers with application configuration (clinical, billing and other modules), workflow analysis, system validation testing, super user training for the new release, provide support during go-live and post go-live to ensure a smooth transition, maintain high quality of delivery, provide regular updates to the customer, client leadership and project team. Identify opportunities to up-skill and cross-skill.
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