Job Description
Responsibilities:
Proactively help customers quickly become productive with Capital and Automotive Embedded and Networks products
Introduce and drive the adoption of tools, features, enhancements, services, thus contributing to the continuous growth of customer support business
Assist account teams with struggling customers
Provide 1st line support for all tools in the Capital tool suite with some Automotive Embedded support
Interface with customers and internal colleagues and provide feedback in both directions
Engage with existing customers to understand and provide support and guidance for their design and manufacturing methodology and challenges
Deliver Training for supported products
Regularly participate in meetings and conference calls with customers
Help customers to achieve project deadlines by providing support by phone, by electronic means or on-site
Work with the account team to develop solutions for customer issues and take an active role to communicate these solutions to the customer.
Capture knowledge for web-based support systems
Provide pro-active customer feedback into product marketing and engineering to drive improvement and future evolution of the product line
Actively participate in marketing and sales activities such as, workshops, seminars, etc.
Provide customer advocacy and product supportability to influence product direction and quality
Covering support focused on India and EMEA and offering worldwide assistance when required
Job Qualifications:
Broad knowledge in the electrical system & wire harness domain
Strong understanding of the whole process of design, manufacture and service of harnesses
Experience with Capital tools or other electrical system design tools/flows
Knowledge of MCAD systems (e.g. NX, ProE, CATIA)
System and database administration for Progress, Oracle and PostgreSQL installations and sys-admin trainings a plus
Knowledge and experience of the Automotive electronics industry, which can include Vehicle Network, Infotainment Systems,
Driver Information
Knowledge of Embedded Systems Development
Experience in AUTOSAR would be an advantage
Candidate must be self-motivated, be able to work independently but collaboratively and be able to thrive in a fast-paced and evolving product and technical environment.
Demonstrated ability to build strong rapport and credibility with customers organizations while maintaining a company internal network of contacts
Manage multiple tasks and customer issues concurrently
Strong technical communication skills and presentation skills
Strong project management and communication (written and verbal) skills
Ability and willingness to travel
BSEE or BSME, 5+ years of electrical system (and/or electrical harness) design and manufacturing experience desired
Organization: Digital Industries
Company: Mentor Graphics (India) Private Limited
Experience Level: Mid-level Professional
Job Type: Full-time
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